A former recruiter shared the personal pitch deck that helped her get a sales job 30 days after switching into her new career ...

I called the guy's number right away. I didn't even read his résumé. This is the only cover letter I've ever responded to ...

Rogers Communications Inc. RCI-B-T has ended its contract with an external customer-service company, resulting in hundreds of job losses as the telecom giant embraces digital tools, according to ...

The cover letter is more important than ever. In a world where AI can polish grammar and formatting, I use the cover letter to assess what can’t be automated.

By channeling the mindset of a great customer service rep, leaders can stay on their toes while guiding their teams through uncertainty.

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” ...

Worldline SA shares fell by more than 40% on Wednesday, wiping out around €500 million ($580 million) of market value on reports that the company allegedly covered up fraud by some of its customers.

Letters to the Editor: Writers critical of Rep. James Subscribers are entitled to 10 gift sharing articles each month. These can be shared with friends and family who are not subscribers.

Slap an excessive tariff on the Philippines, for all the outsourced customer support, and bring that work back to the United States.

Colorado Rep. Gabe Evans, other GOP lawmakers raise concerns to ICE about targeting non-criminals Letter says agency’s limited resources should be focused on immigrants with criminal backgrounds ...

Letter: Wagner appears to be safe from MAGA retribution or being "primaried." There is absolutely no reason to expect her to ever say anything contrary to the official Trump manifesto.