Summer travelers are facing uncertainty as Air Canada flight attendants threaten to strike this weekend. The airline has ...

What builds true customer loyalty? We asked six leaders to share what made the most difference in their businesses.

It doesn’t matter how many sats you stack if every one of them is logged and ready for a blacklist. KYC is the silent killer ...

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of ...

That’s what sets customer data management apart: the ability to eliminate silos and deliver a clear, 360-degree view of each ...

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3. Make the customer the hero of the story. When someone tells me they completed their estate plan, I celebrate them—not us.

Every question a customer brings to the table is a chance to truly understand their needs, uncover their concerns and even ...

Standard Chartered Bank (Hong Kong) Limited (“Standard Chartered Hong Kong”) and Know Your Customer Limited (“Know Your Customer”) announce the launch of a new collaboration on real-time ...

Lowe's transformation from basic SMS notifications to Rich Communication Services demonstrates how retail giants can leverage ...