Spirit Airlines was the most complained-about airline in 2021, with an eye-popping 9.76 grievances per 100,000 passenger boardings (the industry average is 3.06). And where is JetBlue on that list?

CLEVELAND -- Wednesday morning city leaders were shoulder to shoulder with Cleveland Hopkins Airports officials to announce that Spirit Airlines was coming to our city. The airline announced ...

Most important, Spirit had by far the most customer complaints: 11.73 per 100,000 passengers. That's not a lot in absolute terms (0.01%), but it's 6 times more than the industry average.

A Spirit Airlines traveler was outraged after the airline denied their mishandled baggage claim, despite their checked bag having a wheel missing. The flier, who has the username Hetz_ on Reddit ...

Discount carriers Spirit Airlines and Frontier Airlines upped their games in terms of serving their customers, but remained on the bottom of an annual customer satisfaction survey for 2023-24.

spirit airlines becomes latest carrier to pull cuba flights Southwest, which tied for first in 2016, dropped to second place with a score of 80. Delta, which came in fifth, showed significant ...

Spirit and Frontier airlines have joined the rankings of Time Warner Cable and Comcast among the worst in customer satisfaction, according to the American Customer Satisfaction Index. The score ...

But Spirit still ranks toward the bottom compared to other airlines. It seems Spirit Airlines could be repairing its reputation with customers, according to a recent report from the U.S ...