Nick Viall is in awe of how his wife, Natalie Joy, handles calls with customer service agents. "Every household has their ...

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Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

If you have to carry out several appraisals, consider preparing a standard template that can be filled in prior to the appraisal, which will help to form a basis for the process. Any good staff ...