Twilio announced what’s pitched as a next-generation Customer Engagement Platform (CEP) at its SIGNAL conference, including a series of updates aimed at re-shaping customer engagement through AI and ...

Twilio’s one of those services you’ve been using without even realizing it. For example, when Uber sends you a text message after a driver accepts a request or the ride arrives, it relies on Twilio’s ...

A quick guide for building an interactive voice response (IVR) system for your customers with Twilio, Node.js, and Express When you want to get ahold of someone, there’s nothing quite like giving ...

Communications service platform Twilio yesterday announced its entry into the enterprise contact center market, going up against the likes of Avaya, Genesys and Cisco. Twilio Flex is a cloud-based ...

Texting has outpaced email and phone calls as the quickest method to get in contact with someone, and it is fast becoming a way to reach anyone. A simple SMS has the capability to reach any of the 4.5 ...

Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership Qualtrics Experience iD and Twilio Segment Integration will allow organizations to deliver more ...

SAN FRANCISCO, March 12, 2018 (GLOBE NEWSWIRE) -- Twilio (NYSE:TWLO), the leading cloud communications platform company, was estimated as the 2nd largest cloud-based contact center infrastructure ...

RESTON, Va., March 13, 2025 (GLOBE NEWSWIRE) -- Carahsoft Technology Corp., The Trusted Government IT Solutions Provider ®, today announced Twilio’s customer engagement platform has been added to ...

New York-listed customer engagement platform Twilio Inc. has announced a multi-year strategic partnership with Microsoft aimed at accelerating the adoption of conversational artificial intelligence ...