I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

TO NEW PROVIDERS IS NOW OPEN. YEAH, MONICA, AS WE REPORTED ALREADY, FOR NOW, THOSE CUTS AND EXETER HOSPITAL ARE BEING HELD FOR UP TO THE NEXT SIX MONTHS. EXETER HOSPITAL LEADERSHIP SAYS IT’S NOW DOING ...

Improving the patient experience has emerged as a top strategic priority for many hospitals and health systems, as a poor hospital experience can wield damaging effects to the organization’s bottom ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Patient experience, customer service, patient satisfaction scores and value-based performance are now part of hospitals' and healthcare providers' everyday vocabulary. Value-based care is pushing ...

The volume of calls to hospital call centers has led to an industrialized approach thereby sacrificing the human touch and personal connection between doctors and patients. Ironically, artificial ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.