With Outvio Desk, eCommerce can finally manage the complete customer journey, from before to after the purchase, on one single platform with unparalleled control and efficiency. TALLINN, ESTONIA / ...

Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new study by a global customer support platform for e-commerce brands and online ...

Customer service has always been a deal breaker or deal maker for most businesses. No matter how cool your products are or how many deals you offer, your customer service representatives will ...

Gorgias' AI Agent can now instantly resolve WISMO ("Where Is My Order?") and WISMR ("Where Is My Return?") inquiries by accessing real-time AfterShip tracking and return data—no human intervention ...

E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass US$735 billion.

SAN FRANCISCO, Dec. 10, 2020 /PRNewswire/ -- Gorgias, the e-commerce customer support platform, today announced that it has raised a $25 million Series B round following the company's 200% year over ...