Customer service is at its own “faster horses vs. automobiles” moment.

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. AI technologies are in a period of transition, one that might stretch on for years as ...

Today, artificial intelligence (AI) has become a cornerstone of customer service and many companies are touting their automated systems as the pinnacle of efficiency and convenience. A rude awakening ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with customer ...