To support the successful long-term adoption of a digital experience platform, your change management strategy needs to address a few key areas.

The industry typically employs a rudimentary approach to change management that prioritises launch communications and technical training over genuine adoption and enablement.

The purpose of change management is to apply strategies for implementing change, being in control of the change being made and—critically—helping people accept and adapt to the change.

Here are the best change management practices I see successful supply chain leaders implementing.