Amid the disruption of DOGE to agency operations and the oncoming workforce transformations of AI, the federal government and ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

TORONTO & CHICAGO--(BUSINESS WIRE)--Euna Solutions®, a leading provider of purpose-built, cloud-based solutions for the public sector, today announced the release of its 2024 State of Public ...

The #1 rated global provider of workforce management solutions is recognized for providing exceptional value to its enterprise customers — outperforming on price, features, scalability, and ease of ...

WASHINGTON — It is imperative to improve near real-time observation and tracking of progress in artificial intelligence (AI), its adoption, and its impacts on the workforce, and to widely share this ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...