TAMPA, Fla.--(BUSINESS WIRE)--Actsoft, a leading provider of innovative workforce management solutions, proudly announces that its cutting-edge Workforce Manager for Gov platform has achieved the “In ...
Without a doubt, scaling workforces in large businesses, while absolutely necessary, can often present a variety of challenges—especially when the business has a mix of permanent, temporary and agency ...
With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...
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