Litha Ramirez, executive director of the Experience Strategy and Design Group at SPR and other CX experts share their thoughts on the advantages of CX design. In an effort to provide a consistent, ...
Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions and streamlining operations. However, I find that one of the most powerful ...
Forbes contributors publish independent expert analyses and insights. David Henkin helps organizations and individuals innovate and grow. The Covid pandemic reshaped the way we work, thrusting ...
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