Business Insider

Shopify plans a reorg of its Support division as the ratio of managers to 'crafters' falls below target

Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...
Business Insider

Shopify plans to introduce a new level of customer support for its largest enterprise merchants, as it works to attract bigger companies, leaked video reveals

Shopify is working on a customer support offering for enterprise merchants. The company has been working to attract larger sellers with new tech offerings. Shopify's Support organization has been ...
Business Insider

Shopify is getting a new head of customer support as the division shifts to AI

Clovis Cuqui is departing Shopify after years of leading its customer-support organization. Cuqui will be replaced by Glen Worthington, another longtime Shopify leader. Shopify's support organization ...