Call center workers face a lot of stress. Many find it hard to cope with the lengthy work durations and regular interactions ...

A groundbreaking Gen AI-powered call quality management solution ... By equipping contact center managers, quality assurance (QA) teams, and agents with AI-powered analytics, it enables them ...

By equipping contact center managers ... improvement to reduce friction points and improve service quality. AI-Generated Call Summaries – Generates and categorizes post-call documentation ...