In the life cycle of a legal matter, little attention is typically paid to the intake process. In fact, many lawyers may be tempted to view intake as simply an administrative matter that someone else ...

The Taxpayer Advocate Service’s Centralized Case Intake program should make some changes to provide better customer service for taxpayers, according to a new report. Processing Content The report, ...

The chemical, biological and radiological threat to military installations continues to grow and expand as potential and current adversaries pursue more knowledge and expertise. The CBD Program is in ...

The Ash Center for Democratic Governance and Innovation at the John F. Kennedy School of Government, Harvard University, recently recognized the Colorado Department of Transportation’s Lean Process ...