As a registered nurse in Colorado, Jennifer Harlan cares for cardiac patients for a living — but in the past five years, she herself has survived three heart attacks. Last week, Harlan, 53, had the ...

It’s 2 a.m. A mother calls into a nurse triage line. Her baby isn’t screaming. She’s not rattling off symptoms. She just keeps saying, “something’s wrong.” And the nurse on the other end of that phone ...

When patients feel nurses are listening to them, they self-report better care outcomes and a happier healthcare experience. Nurse leaders are quite familiar with this question from the HCAHPS survey: ...

Tele-triage may offer an innovative strategy to help contain the increase in ED costs and volume for chest pain. Telehealth technologies (including telephone, email, video, and remote monitoring ...