The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

Ever since the arrival of general purpose computers into the business environment, tension has existed between the departments who implement and manage the technology and those responsible for the ...

A company's internal control is its way of providing reasonable assurance to internal and external parties that company resources are being used as intended to meet company objectives. Management can ...

While ERP excels at post-sale management, it leaves a critical gap in managing relationships that determine customer loyalty.

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

A customer relationship management, or CRM, system uses a database to accumulate information about business prospects and customers, including product needs and purchasing history. Various businesses ...

Apple is launching a new internal customer relationship management (CRM) system, known as Apple CRM, according to a claim by a US-based source. The new system is based on SugarCRM and will link every ...