A good conversationalist doesn't listen to one-up the other person, compare experiences, or give advice. Instead, they listen to validate the other person's feelings. "If I am listening in order ...

To be really heard is not just about you speaking your truth to a quiet listener. It also depends on the quality of attention ...

When psychologist Robert Biswas-Diener told his friends he was writing a book on listening, they were confused. "It was a real head-scratcher for them," he tells CNBC Make It. "I'm a huge talker ...