Natalie Ruiz is the CEO of AnswerConnect, an award-winning executive, and an event and workshop speaker. To continue reading this content, please enable JavaScript in ...

A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is stepping in to turn those tense moments into seamless, personalized interactions ...

You're frantically trying to resolve an issue with a recent online purchase. It's late, you're frustrated, and you need help now. You reach out to customer service, dreading the thought of navigating ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

As AI reshapes industries, leaders are feeling the pressure to adopt it rather than resist it. The real challenge, however, lies not just in how to implement AI but in doing so without sacrificing the ...

Jennifer Lee is Chief Operating Officer at Intradiem. She’s also a yogi, a mother and a tenacious advocate for women in technology. A few years ago, I experienced one of the most stressful moments of ...