Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Genesys® ...

ServiceNow today at its Knowledge 2024 customer and partner event in Las Vegas announced a partnership with Genesys, integrating the Genesys Cloud platform with ServiceNow Customer Service Management ...

Investment strengthens the company’s global partnerships with Salesforce and ServiceNow to accelerate the agentic AI customer experience orchestration opportunity This milestone reinforces the ...

Last week, Salesforce and ServiceNow invested $1.5 billion in Genesys, a customer experience vendor that built its business powering contact centers. Genesys was one of the pioneers of cloud-based ...

What a difference a year makes. At last year’s Genesys Xperience, the common theme among customers was moving to the cloud – and many didn’t even see AI on the horizon. At this year’s Xperience, ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

“Many companies prioritize customer engagement yet overlook the crucial aspect of fulfilling a customer’s request efficiently. This has led to a reliance on disparate systems to solve customer issues, ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI‑powered solution for customer service and support in the contact center and ...