Conducting an effective interview to hire a new employee for your small business allows you to determine if the job candidate has the skills and knowledge to do the job. Failing to ask key questions ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Without a doubt, scaling workforces in large businesses, while absolutely necessary, can often present a variety of challenges—especially when the business has a mix of permanent, temporary and agency ...

Radio frequency identification (RFID) technology has applications across various industries, from retail inventory tracking to health care asset management. Recently, organizations have begun ...