There are many reasons why excellent service is valuable to a service business. If a company can provide best-in-class service, they will retain customers, attract new ones, and realize financial ...

This article was inspired by my encounters with customers and other stakeholders who have had bad service experiences with organisations and businesses, and highlights the role of employees in ...

If there is something the post-pandemic recruitment industry needs to thrive, it is a combination of outstanding technology and great customer service. And so recruitment software providers must be ...