Becker's Hospital Review

Providence St. Joseph Health and CipherHealth CNO Share How to Improve Patient Engagement with Automated Outreach

Patient engagement has become a popular term utilized throughout the healthcare industry, and for good reason. As value-based care models mature and new payment models focus on quality over quantity, ...
Business Wire

Five9 Launches CX Maturity Model to Guide Enterprises through the Next Era of Digital Transformation in the Contact Center

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.
Nasdaq

Global Study Finds Organizational CX Maturity is Rising but Gap Between Leaders and Laggards is Widening as AI Race Accelerates

Independent study commissioned by LogMeIn reveals opportunity to make CX a differentiator with an execution-focused strategy that prioritizes self-service and continual optimization BOSTON, Aug. 19, ...
Business Wire

3rd Platform Technologies and IoT Will Drive Citizen Engagement, According to New IDC MaturityScape

IDC Government Insights has developed the IDC MaturityScape: Citizen Experience (IDC #GITS04X) to help senior digital government leaders create a road map to better align the organization's mission, ...
CMS Wire

Raise the Bar on Customer Experience with Maturity Models

Gone are the days when a brand could get away with a mobile experience that's a miniaturized version of the desktop website. Gone too are the days when it was acceptable to forget a logged in customer ...