Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Robots have taken over customer service jobs to replace humans in the alternate universe of Customer Service Bot’s Rules for the Drive-Thru, written by Cinna Jude and directed by Krystal Glover. The ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Service bots are revolutionizing the marketplace, from traditional retail and food-and-beverage to health care. These autonomous systems, from physical robots to digital chatbots, are designed to ...

One red-hot category in the generative AI space is customer support, which isn't surprising, really, when you consider the tech's potential to cut contact center costs while increasing scale. Critics ...

AnswerConnect, a leader in business services and software, shares new research revealing how consumers feel about AI in customer service. The 6,000-person survey results deliver a clear takeaway: ...

The UK-based package delivery service DPD has disabled parts of its AI chatbot service after the bot was caught swearing at customers and even insulting DPD, multiple outlets have reported. A ...

Twitter Introduces Customer Service Bots to speed up customer service with quick replies and welcome messages in direct messages. Twitter announced two new features to create better conversational ...

Companies use often-annoying chatbots to interact with customers. So here is what’s on my tech wish list: my own chatbot whose job is to deal with those annoying company bots. All the reasons ...

This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...