Florian Steps is Senior Manager Global Solution Strategy at Mapp Digital. Florian works with leading global brands to define and execute their long term vision, goals and strategies for digital ...

Bulk SMS allows companies to provide real-time transactional alerts like confirmation of orders, payment updates, and ...

Lowe's transformation from basic SMS notifications to Rich Communication Services demonstrates how retail giants can leverage messaging technology to reduce operational costs while improving customer ...

Twilio today announced the launch of a new API that allows developers to orchestrate the push notifications, text messages and chats they want to send to their users. While Twilio previously offered ...

The mGage team looks at how SMS can help with customer care and offers advice on how to use it most effectively. Did you know that, according to TrustPilot, 95 per cent of people who had a bad ...