Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

Zendesk aims to integrate Forethought’s self-learning AI agents across multiple customer service channels and platforms.

New observability, evaluation, and simulation tools move organizations beyond basic automation toward a comprehensive hybrid workforce strategy ...

Today Decagon, the leader in conversational AI agents for concierge customer experiences, introduced a new and proactive generation of its agentic technology that anticipates customer needs, remembers ...

MOUNTAIN VIEW, Calif., Feb. 26, 2026 /PRNewswire/ -- Level AI, a leader in customer experience AI, is significantly expanding its full-stack agentic CX platform, redefining the standard for customer ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end Conversational AI platform provider, introduces SmartAnalytics, a comprehensive suite of reporting and insight tools that captures ...

Available Now, Journey.ai Enables Sensitive and Regulated Workflows to Be Resolved Inside Zoom Virtual Agent Without ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced the acquisition of Echo AI, a generative AI-native conversation intelligence platform. It is the next ...

Announced March 18, Agent Orchestrator is rooted in semantic understanding of enterprise data, content, and customer journeys, Adobe said. This enables agentic AI solutions that are purpose-built for ...

Customer experience breakdowns rarely originate at the touchpoint—they stem from executive decisions made months earlier in ...