Personalization gets customers hooked, but cross the privacy line, and they’ll ghost your brand. Here's how to keep trust alive. Trust matters most. Customer trust is the foundation of successful ...

Telcos have access to huge amounts of data, which represents a big opportunity when it comes to AI. But how should they ...

Data privacy is at a turning point. While global regulations like GDPR once set a (relatively) clear path forward, privacy laws in the U.S. have fractured into a patchwork of state-by-state rules and ...

While brands are chasing customer data to deliver more value, consumers are drawing firmer privacy boundaries, according to the PwC 2025 Customer Experience & Loyalty Survey. Results show a ...

As businesses customize their offerings using data, customers are becoming more concerned about the management and security of their personal information. Personalization enhances customer engagement, ...

ISO/IEC 27018 implementation underscores 8x8’s commitment to responsible data practices and trust in cloud communications Reinforcing its commitment to protecting customer data, 8x8, Inc. (NASDAQ: ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Inflation isn’t the only stressor for bank customers in the United States. Data breaches have emerged as a big concern, and the National Public Data breach (NPD) is only bound to exacerbate those ...

With Sunday’s announcement by genetic testing firm 23andMe that it has filed for bankruptcy, customers of the site may be wondering what will happen to their data and what, if anything, they can or ...

California Attorney General Rob Bonta has issued an “urgent” alert to customers of 23andMe after the genetic testing company filed for bankruptcy Sunday, recommending they delete their genetic data ...