What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...

We've officially moved beyond the initial shock of the July 2024 global IT outage. The lessons learned are simple yet powerful: What happened was devastating, customers were left in the dark, and a ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...