Successful projects are the result of effective communication with both the customer and the team. However, communication is a skill that requires understanding and experience. Inna Olenina, a ...

If you walk into any tech office these days, you’re far more likely to see a team of dedicated customer success managers than account managers. Within the last decade or so, for many companies, ...

Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes how businesses connect with people. But how do your customers feel about AI?

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Great customer experiences aren’t the end result of what your support team does. Every ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...