No small business owner wants to hear a customer haughtily say, “I’m going to leave a Yelp Review!”A few bad customer reviews can mean disaster for a small business owner. Reputation Desk lends a hand ...

ADAMS and Reese was using a home-grown Filemaker Pro-based system to track computer service requests that came into our centralized help desk, when we realized it was time for a change. The makeshift ...

Avidex Industries recently announced a new portfolio of managed services that includes remote monitoring, audiovisual system management and 24×7 centralized help desk support. The 360 o Service Plan ...

Avidex Industries—number nine on SCN's 2018 Top 50 list — has launched a new portfolio of managed services that includes remote monitoring, audiovisual system management, and 24/7 centralized help ...

In September I wrote an article that looked at the sometimes thankless yet critically important job of the help desk technician. Since then I had the opportunity to speak with a European help desk ...