Plano is experiencing disruptions with its water meter system due to technical issues, costing hundreds of thousands of dollars, a city spokesperson said. In 2019, Plano upgraded to digital water meters, a major investment for the city. "It was about $10.6 million for all the units and the installation," city representative Steve Stoler said.

A technology issue has caused Plano’s entire water meter system to collapse. The problem with company Aclara's water meter transmission units will cost

The city of Plano approved $765,000 to hire more water meter technicians after a recent glitch with its electronic readers.

Plano's digital water meters, upgraded in 2019 for $10.6 million, are experiencing major failures, with about 90% of the units not working.